About Us

Faten Hassaan

Faten Mitchell Hassaan is the visionary behind, and lead advisor at Quality Improvement for Healthcare Inc (QI4H). She has over 10 years of experience aligning organizational strategic objectives that affect patient safety and family-centred care. She has successfully trained and mentored multidisciplinary and cross-sector healthcare leaders, providers, and inter-professional teams to build QI capacity and capability.

Why Choose Us?

Lean Six Sigma

We use Lean Six Sigma and the Model for Improvement methodologies to improve performance.

Extensive QI Experience

We have successfully trained and mentored multidisciplinary and cross-sector healthcare leaders, providers, and inter-professional teams to build QI capacity and capability across Ontario.

Innovative Working Arrangements

We encourage the organizations we work with to team up with peers within the industry. This helps to keep our services accessible to organizations of all sizes.

Testimonials

“Faten’s expertise in quality improvement, project management and change management has contributed to the development of a culture of improvement at Unison. By assisting our QI teams to work on their own projects, the training that Faten provides is much more relevant, meaningful and impactful than sending staff to outside QI training. Her approach has both deepened understanding and increased enthusiasm for QI at Unison.”
— J. Callaghan, Senior Director Integrated Performance and Strategic Projects
“Faten helped us gain clarity about what data we need to look at and what reports to generate to make informed decisions. She got the entire team engaged and gained consensus about identifying, collecting, and reporting data. We can now proactively identify areas of concerns to improve client outcomes.”
— Holly Letheren, Director of Community Programs
“We have collected data for several years and it was rewarding to learn new techniques to compare social determinants of health factors against screening rates.”
— L. Willemse, Quality & Chronic Disease Team Lead
Faten Hassaan was an integral part of helping us develop a roadmap to validate various alternative health options we were looking at utilizing were actually going to work. She helped us build a system to determine how we would evaluate each alternative. Faten went over and beyond to find statistical data of Veteran suicides over a 10 year period, so we could figure out where to best focus our efforts. She ensured we were creating programs and providing resources that really helped improve the mental health of Veterans and First Responders. I highly recommend her to anyone who needs a thorough and meticulous expert in research and data analysis.”
Eric Ranks - Executive Director and Co-Founder of The Veterans Connection.
Faten is one of the best I've worked with. Her attention to detail and understanding of the entire process is immensely valuable. Additionally, she has a heart of gold. She worked on a veteran suicide prevention non-profit project with me for many months and was invaluable to the team. If I could work with her on every project I would...I'll at least try." David Bryan , Co-founder and CEO of Keyturn

Success Stories

Reduced ED visits by 75% and admissions by 15% for patients living with COPD.

Designed, mentored, and hosted a Kaizen event for 70 people from six organizations to create a future-state cancer screening process.

Increased average cancer screening ratios: breast, 31%; cervical, 17%; and colorectal, 22%.

Analyzed six years’ worth of data from six hospital sites to determine causes of increased ED visits during Christmas and New Year, “holiday surge”. Findings include:

No correlation between the number of ED visits and the day of the week on which Christmas and New Year fall.
April and May had higher number of ED visits than December
‘Holiday Surge’ is related to reduced services between December 26 and January 1.