“Faten’s expertise in quality improvement, project management and change management has contributed to the development of a culture of improvement at Unison. By assisting our QI teams to work on their own projects, the training that Faten provides is much more relevant, meaningful and impactful than sending staff to outside QI training. Her approach has both deepened understanding and increased enthusiasm for QI at Unison.”

— J. Callaghan, Senior Director Integrated Performance and Strategic Projects

“Faten helped us gain clarity about what data we need to look at and what reports to generate to make informed decisions. She got the entire team engaged and gained consensus about identifying, collecting, and reporting data. We can now proactively identify areas of concerns to improve client outcomes.”

— Holly Letheren, Director of Community Programs

“We have collected data for several years and it was rewarding to learn new techniques to compare social determinants of health factors against screening rates.”

— L. Willemse, Quality & Chronic Disease Team Lead

“Faten Mitchell stepped in with her in-depth knowledge, extensive expertise and collaborative style to help the team engaged in the QI. We tested a shared care approach to providing care in an evening clinic staffed by a physician and a registered nurse working to full scope. The clinic was very successful, and proved that this model of care could increase the number of patients seen manifold. In a six month period, we saw the number of clients served increase by 76%. As a result of Faten's work, we also have a team who is eager to innovate and test change ideas to address other pressing challenges in the organization.”

— Kasia Filaber, Director, Clinical Services